We hope you are happy with your purchase from Sarms.co.uk. However, if you are unhappy with your purchase, or it does not meet your requirements, you can return it to us.
Items must be returned unopened in their original condition and packaging, within 90 days of the date you received it. We can offer an exchange or full refund for the price you paid.
If you are returning a product to us because it is incorrect, we will only refund your postage costs if the item is wrong through an error on our part and not if the product was wrongly ordered by yourself.
This refunds policy does not affect your statutory rights.
Please note: This returns and exchanges policy only relates to internet purchases and does not apply to purchases made in store.
We recommend that you return items via an insured and trackable method, such as Royal Mail Recorded delivery. Please remember to get a proof of postage receipt. Please note that we cannot be held liable for any items which go missing in the post and do not reach us. If you use Royal Mail Recorded or Special Delivery you can check if we have received your parcel using the Royal Mail website track and trace.
To enable us to process your return more efficiently, please send a covering note with the parcel. Pease explain whether you want an exchange or refund, the reason for returning, and remember to include your order number and personal contact details so we can get in touch if there are any issues.
When we receive a product returned to us for refund and are satisfied with its condition and the reason for return, we will process your refund for the full amount that was paid for the item using the same form of payment and account originally used for the purchase.
Please note: if you return an exchanged item for a refund then we reserve the right to charge an administration fee of £10 to cover our extra postage costs.